Regulation, Notices & Information
Carter Perry Bailey LLP is a limited liability partnership registered in England and Wales with Registered No. OC344698 and VAT No. GB973526787. All its members are solicitors of the Senior Courts of England and Wales.
Carter Perry Bailey LLP and its members are authorised and regulated by the Solicitors Regulation Authority of England and Wales ("the SRA"). The SRA's Rules, practices and procedures may be accessed at http://www.sra.org.uk/ or at Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN, UK, telephone number 0870 606 2555 (inside the UK) or +44 121 329 6800.
A full list of Carter Perry Bailey LLP's members (who are referred to as "partners") is held, and may be viewed on request, at Carter Perry Bailey LLP's office at 10 Lloyd's Avenue, London, EC3N 3AJ, UK, as may a copy of the result of its annual diversity survey.
Carter Perry Bailey LLP contracts with clients only on the basis of its Letter of Engagement and Standard Terms.
Carter Perry Bailey LLP is committed to providing the highest standard of service to its clients. If however you have any queries or concerns, at any time, on any aspect of a matter (including a bill) then please do not hesitate to contact the Partner responsible for supervising your matter. If this does not resolve the matter to your satisfaction, or you would prefer not to speak to the Partner supervising your matter, then please feel free to contact our Managing Partner, Stephen Carter, who also acts as our Client Care Partner. We will try to address any problem quickly and operate an internal complaints handling system to help us resolve the matter between ourselves. Details of our procedure for handling complaints can be found here .
If for any reason we are unable to resolve matters between us within eight weeks, you may be entitled to ask the Legal Ombudsman of England and Wales to investigate your complaint. There are time limits for making such an application, generally within six months of our final written response to your complaint (or if we do not deal with your complaint within eight weeks, six months after the expiry of the eight week period for dealing with your complaint) or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it.
For further information, you should refer to the Legal Ombudsman website (www.legalombudsman.org.uk or contact them by telephone (0300 555 0333), by email ([email protected]), or by writing to: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. If your complaint is about your bill, you may also apply to the court for an assessment of the bill under Part III of the Solicitors’ Act 1974. If all or part of a bill remains unpaid, we may be entitled to charge interest.
If you consider that we have breached an SRA Principle, please refer the matter directly to the SRA. Details of how to do this can be found at (https://www.sra.org.uk/consumers/problems/report-solicitor/